Monogramming FAQ's – Initially London

What is Initially London and what products do they offer?

Initially London is a British luxury gifting brand specialising in monogrammed products UK and bespoke embroidery services London. We create personalised gifts for weddings, corporate events, milestones, and private occasions.

[Explore our personalised gifts](/content/collections/best-sellers "Best Selling Monogrammed Gifts"/index.html)

How can I learn to design my first monogram with Initially London?

Watch out “ Show Me How” video. If you are still stuck, please call 0800 1560878 or email hello@initiallylondon.com.

[See the Monogramming Guide](/content/pages/monogramming-guide "What is monogramming?"/index.html)

Do your product prices include monogramming?

Yes! Every product includes the cost of a single monogram embroidered on one side.

Second-side monogram available for an additional charge
Multiple monograms on one item possible - email us for pricing
All monogramming is crafted in our London studio

How long will my order take to arrive?

Orders are normally prepared and shipped within 10 business days.

Stock shortages may slightly extend lead times
Seasonal peaks (June, Christmas) may increase delivery times
Notify us of a firm “need-by” date in your notes at check-out for prioritisation

Is there a limit on the number of letters for my monogram?

No limit! You can monogram initials, full names, hashtags, house names, or social media handles. Monogramming embroidery works on towels, napkins, bags, and more. If it fits in the machines, we will gladly monogram it! Creative design options include initials, names, couples monograms, family logos/crests, or corporate monograms

Why does the surname initial appear in the center of some Shape monogram styles?

Traditional monogramming emphasises the surname initial in the centre.

Allows first and second initials to wrap around the surname
Great for couples monograms
Use the preview function on our product pages to rearrange letters if desired
Perfect for table linens, gifts, and personalised homeware
A traditional monogramming style

Can I use special characters, hyphens, or accents in my monogram?

Yes! Double-barrelled surnames, accents, and non-English letters are supported.

Some fonts may not display punctuation online, but we can add them in the studio, just drop it in the notes
Provide instructions in Special Instructions at checkout
Works on bags, towels, napkins, and other personalised gifts

Can I use fewer or more than three letters in Shape monogram styles?

Shape styles requiring three letters must have three letters to maintain the design.

Other Shape styles allow 1–2 letters
Letter fonts allow unlimited letters arranged in a line
Can't find a shape style you like? Give the studio a ring and we might be able to create something bespoke for you

Can I place an order by phone, email, or in person?

Yes! Contact us via phone, email, or visit our London studio by appointment.

Phone: 0800 1560878
Email: hello@initiallylondon.com
Studio: 19A Heathmans Road, Ground Floor, London SW6 4TJ

Can I rush my order?

Yes! Mention your ‘need by date’ in Special Instructions and choose Express delivery (Tracked 48) to minimise transit time. Same-day courier delivery is also available in London, contact hello@initiallylondon.com to enquire.

Can I request a monogram in a style not on your website?

Yes! Send a screenshot or image, and we can recreate it for a small design fee. Our design fee usually £36.00. Saved designs can be reused for future orders

Can I add images to my monogram, like flags, animals, or symbols?

Yes, we can add motifs for an additional charge (£7.50–£25 depending on complexity).

Can you monogram my company, school, or club logo?

Yes! We can convert a high-quality PDF or JPG into embroidery format.

One-time setup £36.00 fee applies
Once processed, the design can be reused indefinitely
Perfect for corporate gifting or uniforms

Can you match thread colours to a fabric or wallpaper?

Absolutely!

Bring a fabric swatch to the studio for exact matching
Pantone matching available if necessary
Works for towels, cushions, and other homeware

Can you monogram an item I already own?

Yes, subject to suitability. Check our our embroidery service page [here](/content/pages/embroidery-service-london "Embroidery Service London"/index.html).

We advise against very valuable or one-of-a-kind items
A release form is required for liability

Can Initially London source items not on the website?

Yes, we have an extensive supplier network. We have often manufactured bespoke items for our business clients. Contact bespoke@initiallylondon.com to enquire.

Can I visit your studio?

Yes! Visit by appointment to see our full line in person.

Studio: 19A Heathmans Road, Ground Floor, London SW6 4TJ
Open Monday - Friday, 9:30am to 5pm.

What if I'm not happy with my order?

Monograms entered incorrectly by the customer cannot be refunded/exchanged
Please do check monogram design carefully before submitting
Damaged or faulty items will be replaced.

What if I'm very happy with my order?

Please do leave us a review and share your photos!

Google or TrustPilot reviews are much appreciated and help spread the word.
Tag @initiallylondon on Instagram, Facebook, and TikTok

Do you work with trade clients?

Absolutely. Initially London works closely with many PR companies, events organisers, wedding planners and corporate gifting.

Trade discounts for event planners, PR firms, interior designers, corporate gifting departments, schools, and other organisations
Minimum orders start at 10 items and wholesale discounts are applied
Speak to our dedicated team to discuss: bespoke@initiallylondon.com
Check out our [Business Page here](/content/pages/business-services "Initially London Business Monogramming Services"/index.html).

Bespoke Projects